Billing & Refund Policy
This Billing & Refund Policy is part of our Terms of Service. It explains how Brisqal subscriptions are charged, renewed, changed, cancelled and refunded.
1. Subscriptions and automatic renewal
- Plans are sold as subscriptions. Current plans and prices are shown on the Plans page.
- You pay in advance for each billing period of 30 days, starting on the day you subscribe.
- Your subscription renews automatically at the end of each period, and we charge the plan price to your saved payment method, until you cancel.
- Prices are shown in USD. Taxes may be added where required by law. Your bank may charge currency-conversion or foreign-transaction fees.
2. Usage limits
Each plan includes a usage allowance measured in a rolling 5-hour window, a rolling weekly window and a fair-use limit per billing period. Your current usage and reset times are shown in the app. When you reach a limit you can wait for it to reset or upgrade. Unused allowance does not carry over to the next period and has no cash value. Estimated message counts are averages and not a guaranteed number of messages.
3. Upgrades and downgrades
- Upgrades take effect immediately. The unused value of your current period is credited against the price of the new plan, and a new 30-day period starts.
- Downgrades take effect at your next renewal. You keep your current plan until then.
4. Cancellation
You can cancel anytime from the Billing page. Cancelling stops future renewals; you keep access to your plan until the end of the period you already paid for. You can resume a cancelled subscription before the period ends.
5. Refunds
- Except as described below or required by law, payments are non-refundable, and we do not give refunds or credits for partial periods, unused usage, or periods in which you did not use the Service.
- If you were charged twice, charged after cancelling, or charged in error, contact us within 14 days of the charge and we will refund the incorrect amount.
- If a technical failure on our side prevented you from using the Service for a significant part of a paid period, contact us and we will review a full or partial refund or credit.
- If we terminate your account without cause, or discontinue the Service, we refund the unused portion of your prepaid period.
- Consumers in the EU, UK and similar jurisdictions: you may have a statutory right to withdraw from a digital-service contract within 14 days. Because your plan gives you immediate access, when you subscribe you request that the service starts immediately; if you withdraw within 14 days, we may deduct an amount proportionate to the service already provided, where the law allows. Your statutory rights are not affected by this policy.
To request a refund, email support@brisqal.com from your account's email address with the date and amount of the charge. Approved refunds go back to the original payment method.
6. Failed payments
If a renewal payment fails, your subscription becomes past due and paid usage pauses. We may retry the charge. You can subscribe again with a different card at any time from the Plans page. Your conversations remain available.
7. Price and plan changes
We may change prices or plans. We never renew your subscription at a different price than the one you agreed to: if the price of your plan changes, or your plan is no longer sold, your subscription runs until the end of the period you paid for and is then not renewed. You can then choose a current plan at its current price.
8. Chargebacks
Please contact us before disputing a charge with your bank; most issues can be resolved quickly. We may suspend accounts with open chargebacks while the dispute is reviewed.